Refund policy

Return & Refund Policy

Last Updated: September 24, 2026

At EdinaMarket, we want you to be satisfied with your purchase. Please inspect your order carefully when you receive it and contact us within 30 days if your item is defective, damaged, or incorrect.

Returns

All sales are final. We do not accept returns or offer refunds for products that are not defective, damaged, or incorrect.

If you receive a defective, damaged, or incorrect item, please contact us at support@edinamarket.com within 30 days of receiving your order. We may ask you to provide photos or videos of the issue so that we can evaluate your request.

If a return is approved, the customer is responsible for the return shipping costs.

Please note that while shipping on the original order is free, free shipping does not include the cost of returning an item. Any return shipping costs paid by the customer are non-refundable.

If a refund is approved, EdinaMarket will refund the purchase price of the affected product only.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your product is defective, damaged, or incorrect.

If the issue is confirmed, we will process a full refund of the product price.

If our support team requests that you return the product, you are responsible for the return shipping cost. Return shipping costs will not be included in your refund.

In some cases, you may not be required to return the defective or damaged product. Our support team will let you know if a return is necessary.

Non-Refundable Items and Orders

Refunds are not available for:

Products that are not defective, damaged, or incorrect.
Orders placed by mistake or unwanted purchases.
Products that do not meet personal preferences or expectations, provided they are not defective.
Return shipping costs.
Sale items and gift cards, except where required by applicable law.

Exchanges

We do not offer exchanges for products that are not defective, damaged, or incorrect.

If you receive a defective, damaged, or incorrect product, please contact us at support@edinamarket.com so we can review the issue and determine the appropriate resolution.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have a legal right to cancel or return your purchase within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws and exceptions.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply to your purchase.

Refunds

We do not offer refunds for non-defective products or unwanted purchases.

If your product is confirmed to be defective, damaged, or incorrect, we will refund the purchase price of the affected product to your original payment method.

Original shipping is free, but return shipping is not covered by EdinaMarket. If a return is required, the customer is responsible for the return shipping cost. Return shipping costs are not refundable.

Once your refund has been approved, it will be processed within 10 business days. Your bank or payment provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@edinamarket.com.